Refund Policy
Effective Date: January 3, 2026
Website:https://pinoymediaproduction.nz
Contact: support@pinoymediaproduction.nz | 022 572 9416
At Pinoy Media Production, we aim to provide exceptional media services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
1. Service-Based Refunds
- Refunds are not applicable for completed services such as photography, videography, editing, or event coverage.
- If you wish to cancel a service that has not yet started, you may request a refund at least 7 days before the scheduled event. A 10% processing fee will be deducted from the total amount.
2. Deposits
- All deposits made to secure bookings are non-refundable.
- Deposits can be transferred to another date or service if rescheduling is requested at least 7 days prior to the event.
3. Digital Products
- Digital products (e.g., edited videos, photos) are non-refundable once delivered.
4. Subscription & Website Services
- Monthly subscription fees for website services are non-refundable once billed.
- If you wish to cancel your subscription, please notify us at least 7 days before the next billing cycle to avoid further charges.
5. Exceptional Circumstances
Refunds may be considered in cases of:
- Service failure due to our fault.
- Technical issues preventing delivery of promised services. Such cases will be reviewed individually, and approved refunds will be processed within 7-14 business days.
6. Contact Us
For any refund inquiries, please contact us:
- Email: support@pinoymediaproduction.nz
- Phone: 022 572 9416